Last Updated: October 15, 2026
Helper Hut respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, and protect information when you use our website, mobile application, and on-demand booking services.
Depending on how you use Helper Hut, we may collect:
Personal Information: Name, phone number, email address, and account details.
Booking Information: Selected services, booking dates, service addresses, booking history, and special instructions.
Payment Information: Transaction references, payment status, and related billing details. Payment card information may be processed directly by third-party payment providers.
Location Information: Location details you provide for bookings and, where enabled and permitted, location information required to support service delivery.
Technical Information: Device information, IP address, application usage, and diagnostic data.
Communication Information: Messages, support requests, feedback, ratings, and complaints submitted to us.
We may use your information to:
Create and manage user accounts.
Process, confirm, and manage bookings.
Connect customers with relevant service providers.
Facilitate payments, refunds, and transaction records.
Send booking confirmations, reminders, updates, and important service notifications.
Respond to customer support requests and resolve disputes.
Improve platform performance, security, and user experience.
Detect fraud, prevent misuse, and comply with applicable legal obligations.
We may share relevant information with:
Service Providers: Information necessary to fulfil and manage your booking.
Payment Partners: Information required to process payments, refunds, or transactions.
Technology and Hosting Providers: Information needed to operate, maintain, and secure the platform.
Communication Providers: Information needed to deliver SMS, email, or other notifications.
Legal Authorities: Information where disclosure is required or permitted by applicable law.
We do not sell personal information to third parties as a business practice.
Certain features may require access to your device's location, camera, notifications, or other permissions. These permissions are requested where necessary for the relevant functionality. You can manage available permissions through your device settings, although disabling them may limit certain features.
We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no online platform or electronic transmission can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal obligations. Information may be deleted or anonymized when it is no longer required, subject to applicable retention requirements.
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on consent, or raise concerns about how your information is handled.
You may contact us through the support channels available on the platform to submit a privacy-related request. We may need to verify your identity before processing it.
Our website may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality, and understand platform usage. You can manage cookies through your browser settings where supported.
Helper Hut may use third-party services, including payment gateways, maps, hosting services, and communication providers. Their handling of information may be governed by their own privacy policies and applicable agreements.
Helper Hut is not intended for use by individuals who are not legally permitted to enter into the relevant agreements. We do not knowingly collect personal information from children in violation of applicable law.
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. The updated version will be published on our platform with a revised date.
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact Helper Hut through the support or contact channels listed on our platform.
